VoiceNotes : Faq
Can I phone from any phone?
Yes, from home or abroad.Your mobile number identifies you as the caller, so ideally you need to use this phone. However, as we ask that you always state your name at the commencement of recording, we will be able to identify you, regardless of the phone you are using.
What if there is background noise and you can’t hear the message?
It’s the same as with a usual voicemail. Technology we use minimises external factors, including noise. However, if we are unable to hear the message we will offer the best we can with any inaudible words being posted as blanks.
If I change my mobile number what do I do?
Just let us know; this isn’t a problem.
What is the minimum and maximum time I can leave a voicenote?
There is no minimum but we do have a fair usage policy. However, this is rarely reached.
How much does a call cost from my mobile?
The number is a national rate; your phone provider will set the charges for the call. VoiceNotes do not charge for the call. The VoiceNotes service is billed to your company.
How long does it take for the voicenote to be processed?
It’s quick! If you leave a voicenote in a taxi coming back from your meeting, it should be waiting for you in your inbox when you get back to your desk (depending on your service level agreement).
How does it work?
The combination of automated technology and routing, plus a vital component of human quality control.
How accurate is it?
If the message is audible, it will appear just as you left it; but don’t just take our word for it - sign up for a free trial.
Can I have the audio file?
These can be provided but it’s not part of the usual VoiceNotes service. If that’s a regular necessity, it will be necessary to apply an additional charge to the Standard Rate.
Can you sms the message to me?
VoiceNotes is an email service only.
How much will it cost?
VoiceNotes Ltd. charges a single monthly fee based on the size and number of VoiceNotes users. This fee entitles your organization to unlimited usage of the system (within the boundaries of our fair usage policy), including unlimited email forwarding, unlimited mailing lists, and telephone/email support.
How long is the contract?
The standard contract is for 12 months.
Can I add another person to my organisation?
Yes, no problem. Just tell us whom you'd like to add and we'll let you know the cost to add a new licence to your monthly subscription.
Language/tone?
We will not translate expletives or any other comments which we feel may cause offence.
Can I use it for personal as well as business messages?
Whatever voicenote you choose to leave is up to you but it’s designed for business use.
What if I’m calling from abroad?
No problem; the only increase in price may be from your mobile operator as you may have to pay an increased charge from calling overseas. The quality and timing considerations from VoiceNotes won’t be affected. If you call from another phone (not your registered mobile), all you need to do is leave your mobile number before your message so we can identify you.
Why wouldn’t I phone my secretary and ask her/him to write it up?
You could, but she/he may not always be there to take a message, is not there 24/7, may have other priorities. VoiceNotes is always there.
I use a dictaphone; what are the benefits of using VoiceNotes?
Playback from a dictaphone can be problematic (rewinding, replaying etc.), VoiceNotes' website delivers your message in printed form without the hassle.