Why record-keeping & note-taking for MiFID II is important – June 2019

The FCA amended its proposal to require advisers to tape telephone calls under MiFID II by saying they can also make a written note of the conversation. They added the regulation that all face-to-face meetings also needed to have a written note. VoiceNotes delivers the solution by documenting all calls and face-to-face meetings in minutes. It’s [...]

Why record-keeping & note-taking for MiFID II is important – June 2019 2019-06-27T14:50:07+00:00

Contemporaneous file notes needed as evidence – January, 2019

A detailed, contemporaneous file note should be made of all verbal discussions with clients. File notes can be one of the most important documents in the event of a dispute or query with a client. A typical client complaint will involve some element of dispute in relation to the verbal discussions between the adviser and [...]

Contemporaneous file notes needed as evidence – January, 2019 2019-01-17T14:50:58+00:00

VoiceNotes at the FS Forum

VoiceNotes @ The Financial Services Forum 2017 VoiceNotes was delighted to attend the Financial Services Forum's event at Spital Square on the 5th October, where we spent time with marketing professionals within the financial sector. The core business proposition that - over our 10-year history - has secured VoiceNotes' reputation as the go-to resource [...]

VoiceNotes at the FS Forum 2018-03-12T12:31:01+00:00

VoiceNotes: a helping hand in a world where regulation is becoming stricter

VoiceNotes: Reg ‘tech’ with a face In a world where regulation is becoming stricter, we could all do with a helping hand, and there are many companies, services, products and tools for the job, including us. However, we have something extra to offer. VoiceNotes may not strictly be a piece of ‘technology’ – a [...]

VoiceNotes: a helping hand in a world where regulation is becoming stricter 2018-03-12T12:34:47+00:00

How VoiceNotes is working for IFAs, Financial Planners & Paraplanners

VoiceNotes – you won’t believe how much time this simple solution is saving many IFAs, financial planners and paraplanners… “The service has enabled me, and the other director of Oakhouse Financial Services, to maximise our time in doing file notes, doing internal memos and also being able to send emails out. It’s been invaluable [...]

How VoiceNotes is working for IFAs, Financial Planners & Paraplanners 2019-03-19T10:16:24+00:00

VoiceNotes achieves ISO 27001 certification, and why it’s important.

VoiceNotes recently achieved ISO 27001:2013 certification. We are pleased to be able to share this, as it demonstrates our continued commitment to the security of our systems, processes and customer data. When looking for a transcription partner, the security of your data should be of paramount importance. ISO 27001 is an internationally recognised, definitive [...]

VoiceNotes achieves ISO 27001 certification, and why it’s important. 2018-03-12T12:34:17+00:00

MiFID II: How can firms meet recording requirements?

As is often the case with sequels, MiFID II is more ambitious, more expansive and arguably more confusing than its predecessor. However, with the January 2018 deadline fast approaching, firms throughout the financial sector are putting the necessary strategies in place to meet MiFID II's increased compliance requirements, which aim to safeguard market quality, [...]

MiFID II: How can firms meet recording requirements? 2018-03-12T12:35:03+00:00