A detailed, contemporaneous file note should be made of all verbal discussions with clients.
File notes can be one of the most important documents in the event of a dispute or query with a client. A typical client complaint will involve some element of dispute in relation to the verbal discussions between the adviser and the client.
A file note could be the only record made of a conversation and will assist with proving what happened. They should be date and time stamped too.
VoiceNotes makes taking file notes simple.